1. SHIPPING POLICY
1.1. Shipping and delivery times. Times vary depends on where you are located in Canada.
1.2. Orders placed. Orders placed before 1 PM EST Monday through Friday will usually be processed and dispatched on the same day. Orders placed on Saturday and Sunday will usually be processed and dispatched on the following Monday. From there, free shipping provided by Canada Post can take 3 - 7 business days for the order to arrive at its destination. Canada Post expedited shipping is available at an extra cost and includes an XpressPost delivery option
1.3. Holiday Schedule. Throughout the year, Logic closes to celebrate national holidays. Any orders placed on a holiday will usually be processed and dispatched the following business day.
2. DELIVERY AND RETURNS
2.1. Delivery costs. The costs of delivery will be as displayed to you on our website during the checkout process.
2.2. When we will deliver the products. The estimated shipping date range will be displayed to you on our website. Please note that the dates displayed are estimates only.
2.3. How we will deliver your products. We dispatch all orders via Canada Post’s Parcel Services, or equivalent (none of which are guaranteed next day delivery). Proof of Age is required for all vaping product deliveries, and you are required to present upon delivery a valid government-issued ID to confirm that you are at least 19 years old.
2.4. We are not responsible for delays outside our control. If our supply of your products is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.
2.5. When you become responsible for the products. A product will be your responsibility from the time we deliver the product to the address you gave us. Please inspect your products on delivery and promptly report any problems with your products to our customer services team.
2.6. Undelivered products. Please allow 14 days for delivery (from the date of placing your order) before reporting your order as undelivered. Most products are available for delivery within 14 days of your order. If we are unable to process your order within this time, we will contact you to let you know and give you a revised delivery date.
2.7. Return of non-faulty/undamaged products. We accept returns of unopened products within 14 days from the date of delivery. Please contact us to initiate a return. See “How to Contact Us” under Clause 1.2 above.
3. IF THERE IS A PROBLEM WITH THE PRODUCT OR DELIVERY
3.1. Faulty/damaged products. We will refund, repair or replace faulty or damaged products as follows:
(i) Within 30 days of delivery:
If you believe that your product is faulty or damaged and this is subsequently confirmed by us after a reasonable examination, then you will be eligible to request a refund. If you do not request a refund, we will either repair your product or offer a like-for-like replacement free of charge.
(ii) More than 30 days after delivery:
The Logic Compact Electronic Cigarette (“Logic Compact” or “device”) comes with a one (1) year limited warranty from the date of purchase. If you believe that your device is faulty, you may be eligible to request a repair or replacement. Please refer to Limited Warranty for details.
3.2. How to tell us about problems. If you have any questions or complaints about the product or delivery, please contact us. You can telephone our customer service team. See “How to Contact Us” under Clause 1.2 above.
3.3. How to return a product. Please contact us. See “How to Contact Us” under Clause 1.2 above to initiate a return.
3.4. Costs of repair or replacement of faulty products. Any costs associated with repair or replacement of faulty products will be borne by us. This will include the cost of return delivery of the product to us or to our chosen third party repairer.
3.5. Fault examination. We may ask for independent third party confirmation of any faults.
3.6. Normal wear and tear or damage caused by misuse. Products with faults due to normal wear and tear or damage caused by misuse will not be repaired or replaced free of charge and no refunds will be given.
3.7. Refunds. Refunds and partial refunds will normally be refunded to the same account debited during purchase. Refunds (and partial refunds) will ordinarily be processed within 14 days of the date that we agree a refund will be given.
PLEASE NOTE: refunds generally take around 7 working days to clear from the point of processing, although timings may vary depending on your bank provider.
4.1. Questions/Concerns. Questions, comments or concerns should be sent to JTI Tech by e-mail to InfoCA@logicvapes.com